Fix Vaillant F27 Fault Code: Step-by-Step Guide
This concise Vaillant F27 Fault Code guide explains what the Vaillant boiler F27 fault means and what you can do about it. Designed for homeowners and DIY-minded readers in the United Kingdom, the article offers a friendly, practical overview of likely causes, safety steps, required tools and straightforward fixes. You will also find guidance on when to call a qualified heating engineer and realistic cost expectations.
The Vaillant F27 Fault Code usually points to a condensate drainage or condensate pump issue on Vaillant combi boilers. This introduction sets the scene for a full, complete repair guide that balances safe DIY actions with clear advice on when to seek professional help from a Gas Safe equivalent technician in the UK.
Key Takeaways
- The Vaillant F27 Fault Code + How to Fix guide focuses on condensate drainage and pump faults.
- Read safety advice before attempting any checks or repairs.
- Basic tools and a few simple tests can resolve many blockages.
- Insulating condensate pipes helps prevent freezing-related F27 faults.
- Call a qualified heating engineer for electrical or gas‑related work and complex pump replacements.
Understanding the Vaillant F27 Fault Code and What It Means
The Vaillant F27 Fault Code message flags a condensate drainage fault. In plain terms, that means the boiler has detected restricted or failed condensate flow. Common causes include a blocked condensate pipe or trap, frozen pipework during cold weather, a failed condensate pump, or an internal drainage fault inside the unit.
For diagnostic purposes note that F27 narrows troubleshooting to the condensate path and pump rather than gas pressure or flame issues. This focus helps you or an engineer check the correct components first when following a Vaillant F27 Error + How to Fix approach in a vaillant f27 fault code.
Causes of Vaillant F27 Fault + How to Fix
The Vaillant F27 Error + How to Fix often points to problems with condensate drainage rather than complex boiler internals. A short check of the condensate route will quickly narrow the likely causes. Below are common faults and simple diagnostic steps that guide you toward the right repair or referral.
Blocked condensate pipe or trap causes
Debris and limescale can build in the condensate trap or the 21mm or 32mm discharge pipe after installation or over time. Building dust, cement residue or general sludge will restrict flow. A blocked condensate pipe makes the boiler detect no drainage, so the water level switch or sensor triggers the fault code.
Clearing visible debris from the trap and flushing the discharge pipe with warm water often restores flow. If unsure, follow step-by-step guidance in this vaillant f27 fault code or call a qualified engineer for a safe clean.
Frozen condensate in cold weather and prevention
External runs of condensate pipe can freeze in sub-zero temperatures and create back pressure that trips the error. Risk increases with exposed pipework, long external runs and poor insulation. Areas with significant wind chill or sudden cold snaps are especially vulnerable.
Good frozen condensate prevention includes insulating external pipe runs, routing pipes inside walls where possible and fitting trace heating on long exposed sections. These measures reduce freeze risk and lower the chance of seeing a Vaillant F27 Error + How to Fix event during winter months.
Condensate pump failures and electrical issues
Some Vaillant boilers rely on an internal or external condensate pump to lift waste above the drain level. Common pump faults include motor failure, a clogged pump chamber, a blocked float or a power supply problem. Blown fuses and tripped RCDs will stop pump operation and trigger the fault.
Diagnose a condensate pump failure by checking for power at the pump, listening for motor noise and inspecting the chamber for debris. Resetting tripped protection or replacing a failed pump may be required. For electrical checks, engage a Gas Safe registered engineer to avoid safety risks.
Internal plumbing or drainage issues leading to fault
Internal problems such as kinked pipes, damaged seals, poor installation gradient or blocked internal drains can prevent condensate from reaching the waste. A blocked household waste stack or slow drainage in the property can cause backflow into the condensate line.
Fixes vary from correcting pipe routing and replacing damaged sections to clearing the downstream waste stack. Where internal layouts or persistent drainage faults are present, professional diagnosis is usually the quickest route to a reliable repair, as outlined in a vaillant f27 fault code.
| Cause | Common Signs | DIY Action | When to Call Engineer |
|---|---|---|---|
| Blocked condensate pipe or trap | No flow from trap, visible debris, recurring F27 | Flush trap with warm water, clear debris | Cannot clear blockage or repeated faults |
| Frozen condensate | F27 in cold weather, rigid external pipe | Insulate pipe, reroute inside, use trace heating | Persistent freezing despite insulation |
| Condensate pump failure | Silent pump, pump chamber blocked, tripped fuse | Check power, clear chamber, reset protections | Motor failure or electrical faults |
| Internal plumbing/drainage | Kinks, poor gradient, slow household drains | Inspect visible runs, straighten kinks, clean traps | Complex internal repairs or waste stack issues |
Safety precautions before attempting any repairs
Addressing a Vaillant F27 Error + How to Fix requires care. Safety comes first. Read the boiler handbook and follow manufacturer guidance before you touch any component. Small steps now prevent big problems later.
When to turn off the boiler and isolate power
Switch the boiler off at its main switch before opening panels. Isolate boiler power at the fused spur or consumer unit if you need to access internal parts. Wait for hot surfaces to cool; recent operation can leave components dangerously hot.
Only proceed once power is fully isolated and the boiler has cooled. Keep the handbook to hand for model-specific shutdown steps.
Personal protective equipment and safe working practices
Wear safety goggles and nitrile gloves when handling condensate or working near electrical parts. Use sturdy footwear and a bucket with towels to catch condensate water. Hot pipes and scald risk are real; let the system cool before touching pipework.
Use safe ladder practice for any external condensate pipe access. If you test electrical components with a multimeter, ensure you know the correct procedures and never work alone if unsure.
When to call a Gas Safe registered engineer
Call a qualified professional in these situations: any work on gas controls or the combustion chamber, internal pump replacement where the manufacturer or local rules restrict DIY, persistent faults after basic checks, or if you smell gas. In the United Kingdom, contact a licensed gas technician or certified HVAC engineer.
Failing to use a qualified engineer risks carbon monoxide poisoning and may void warranties. If you cannot safely isolate, test or diagnose electrical parts, seek expert help rather than risking further damage.
Tools and materials you may need for repairs
To tackle a Vaillant F27 Error + How to Fix situation, gather the right kit before you begin. Having condensate repair tools to hand saves time and cuts the need to stop midway. A clear workspace, good lighting and the boiler manual will help you work safely.
Below are the typical items I recommend for household repairs and for anyone following a vaillant f27 fault code. Keep genuine Vaillant parts or well-reviewed aftermarket parts ready and check model numbers when ordering.
Basic hand tools
Gather flat and Phillips screwdrivers for casing screws. Use adjustable pliers and small pipe cutters or tubing scissors for hose work. A bucket and rags will contain spills. Keep a small container for screws and a soft brush to clear sediment from the condensate trap.
Materials
Bring replacement condensate hose in the correct diameter for your model, typically 21mm or 32mm. Pack a new condensate trap if the old one looks cracked or blocked. Use frost‑protection insulation tape or foam sleeves for exposed external pipework. Silicone sealant is useful for minor sealing tasks. If the pump is faulty, have a replacement condensate pump or compatible pump cartridge available.
Testing equipment
Carry a multimeter for boiler checks to test continuity and low-voltage supply to the pump. A good torch or headlamp improves visibility inside the cabinet. A small bore snake or flexible wire plus a kettle of warm water will help flush frozen or blocked pipes. Keep spare fuses and electrical connectors if you plan to replace pump wiring.
| Item | Purpose | Notes |
|---|---|---|
| Flat and Phillips screwdrivers | Remove boiler casing and panels | Use correct size to avoid stripping screws |
| Adjustable pliers | Grip and tighten hose fittings | Protect plastic parts with cloth if needed |
| Small pipe cutters / tubing scissors | Cut replacement condensate hose cleanly | Measure diameter before cutting (21mm or 32mm common) |
| Bucket, rags, screw container | Catch condensate and keep parts organised | Essential for a tidy, safe repair |
| Soft brush | Clear sediment from trap and small openings | Gentle action prevents damage |
| Replacement condensate hose | Replace cracked or frozen sections | Buy correct diameter; check model compatibility |
| New condensate trap | Restore proper drainage and seal | Replace if brittle or blocked |
| Frost‑protection insulation / foam sleeves | Prevent freezing of external pipework | Wrap exposed sections thoroughly |
| Silicone sealant | Minor sealing around joints | Use boiler‑safe grade |
| Replacement condensate pump or cartridge | Swap out faulty pump assembly | Confirm Vaillant model compatibility |
| Multimeter for boiler | Check continuity and low‑voltage supply | Use low‑voltage range and safe probes |
| Torch or headlamp | Improve visibility in the boiler cavity | Headlamp frees both hands |
| Small bore snake / flexible wire | Clear minor blockages in condensate outlet | Use gently to avoid damage |
| Kettle of warm water | Flush frozen or stubborn blockages | Warm, not boiling, to avoid cracking plastic |
| Spare fuses and connectors | Replace blown fuses or damaged terminals | Match fuse ratings and connector types |
Keep the boiler user manual to hand and note that some interventions may void warranty. If you are unsure, confirm with Vaillant or your Gas Safe registered installer before undertaking repairs mentioned in a vaillant f27 fault code. Good preparation with the right condensate repair tools makes the job quicker and safer.
Step-by-step guide to clearing a blocked condensate pipe
Dealing with a Vaillant F27 Error + How to Fix often starts at the condensate outlet. The short guide below shows how to locate the drain, spot common blockages and clear them safely. Follow each step and check the boiler after reassembly.
Locating the condensate outlet
Consult your Vaillant manual to find the condensate outlet position on the boiler. Most models use a white plastic tube (PVC or uPVC) routed through walls or along skirting. Trace the discharge pipe from the boiler to the external exit or soil stack so you can spot bends, clips and any exposed sections.
Identifying blockages
Signs of a blocked pipe include standing water in the trap, no flow, frost or ice on the external pipe, audible gurgling and visible sludge or deposits at joints. Inspect bends, joints and the external outlet for obstructions and any crushed or kinked sections.
Warm water flush condensate
To clear ice or soft deposits, use a warm water flush condensate method. Boil a kettle and let the water cool slightly. Carefully pour warm — not boiling — water down the condensate pipe from the boiler end or from an accessible access point. Repeat the process several times to melt ice and loosen sludge.
Manual removal
If the warm water flush condensate does not fully clear the pipe, isolate the boiler power and remove the condensate trap. Clean the trap with a brush and use a flexible drain snake or thin wire to clear softened blockages. Avoid sharp or aggressive tools that may puncture PVC pipework.
External thawing and insulation
For frozen external pipes, apply warm water until the ice thaws and then insulate the exposed section. Never use open flames or high-heat sources. After thawing, add foam insulation or use pre-formed lagging to prevent repeat freezes.
Checking the pump chamber
If the boiler uses a condensate pump, open the pump chamber after isolating power. Empty any standing water and clear debris from the float and inlet. Ensure the float moves freely before reassembling.
Reassembling and checking for leaks
Refit the trap and pipework securely, keeping a slight fall away from the boiler for correct drainage. Tighten clips and seals and confirm the gradient. Turn the boiler back on, reset the fault and observe several cycles. Check joints, traps and pump connections for leaks and for signs that the Vaillant F27 Error + How to Fix issue remains.
| Step | Action | Tools/Notes |
|---|---|---|
| 1 | Locate outlet and trace pipe | Manual, torch; identify PVC/uPVC runs and externals |
| 2 | Inspect for signs of blockage | Look for standing water, gurgles, ice or sludge |
| 3 | Warm water flush condensate | Kettle; pour warm (not boiling) water from boiler end |
| 4 | Manual trap removal and cleaning | Brush, drain snake; isolate power first |
| 5 | Clear pump chamber if fitted | Empty chamber, check float movement |
| 6 | Thaw and insulate external pipe | Warm water, foam insulation; avoid flames |
| 7 | Reassemble, test and observe | Secure pipe gradient, reset boiler, watch cycles |
If the fault persists after these steps, move on to pump testing or contact a qualified engineer for deeper diagnosis. This guide forms part of a vaillant f27 fault code and helps to clear blocked condensate pipe issues quickly and safely.
Vaillant F27 fault code troubleshooting for complex causes
The Vaillant F27 Error + How to Fix guide covers the condensate pump and nearby parts that commonly cause this fault. Begin with a calm, systematic check. Small faults often show clear signs and are simpler to fix than they first appear.
How to test the condensate pump for operation
Start with a visual check. Look for cracked housings, blocked inlet or outlet and free float movement. A stuck float will trip the F27 code.
Isolate power before inspecting wiring. Use a multimeter to confirm supply voltage at the pump if you are comfortable doing so. Manual actuation by lifting the float may trigger the pump and shows the switch works.
When the boiler fires, listen for the pump motor. No sound can mean motor failure or no power. These steps help you decide whether to test condensate pump function further or move to replacement.
Replacing or repairing a faulty pump
Source a genuine Vaillant pump or an approved equivalent matched to the boiler model for best results. If under warranty, contact the manufacturer or an authorised engineer before any replacement.
To replace condensate pump: isolate power, remove the access panel, disconnect inlet and outlet hoses, detach the electrical connector and remove the old unit. Fit the new pump, reconnect hoses and wiring, secure the panel and test operation by running the boiler.
Minor blockages may clear with cleaning. Motor or bearing failure usually means replacement is more cost effective than repair. If the job involves complex electrical or gas work, book a Gas Safe registered engineer.
Inspecting internal drains, traps and seals
Inspect condensate trap integrity and seals for cracks, wear or corrosion. A damaged trap can allow airlocks or leaks that trigger Vaillant F27 Error + How to Fix steps in the manual.
Check internal pipework for kinks, poor routing or loose clips. Ensure the condensate path has a correct fall with no high spots that can trap water. Replace brittle tubing and worn seals to prevent recurring faults.
After any intervention, run the boiler through a heating or hot water cycle to confirm correct draining and absence of fault codes. If problems persist, repeat the test condensate pump checks and inspect the condensate trap again before seeking professional help.
Preventative maintenance to avoid recurring F27 faults
Keeping a Vaillant boiler reliable means simple, regular care. This short guide shows easy steps to reduce the chance of a Vaillant F27 Error + How to Fix becoming a repeating problem. Small checks and timely insulation work well with a proper boiler servicing schedule to protect performance.
Insulating condensate pipes
Cold weather commonly causes condensate lines to freeze. To prevent F27, insulate condensate pipes where they run through unheated spaces. Use closed-cell foam insulation sleeves or heat tape made for plumbing and secure with cable ties.
Where pipes face long exposure, consider rerouting them internally if possible. Protect exposed insulation from UV and weather. Proper insulation helps avoid ice build-up that triggers a vaillant f27 fault code scenario.
Regular servicing schedules and checks
A yearly service by a Gas Safe registered engineer keeps parts in view. A strict boiler servicing schedule ensures traps, pumps, seals and the flue are inspected before failures occur. Routine visits spot early corrosion, slow blockages and weakening pumps that could lead to an F27 lockout.
Keep records of each service and any parts changed. A clear service history speeds diagnosis when faults return and supports warranty claims on replaced components.
Simple homeowner checks between services
Carry out a few quick checks after very cold nights. Look at the external condensate outlet for ice, debris or pooling water. Clear leaves, snow and litter promptly to keep the outlet free-flowing and help prevent F27 problems.
Listen for unusual sounds while the boiler runs. Gurgling or irregular pump noises can show trapped air or a struggling condensate pump. If comfortable, perform a warm water flush of the external outlet to clear light ice and test flow.
Maintain good household drainage to prevent backflow into the condensate outlet. Log visual checks, noises and any small interventions so a visiting engineer has useful information about recurring faults.
| Task | Frequency | Why it helps |
|---|---|---|
| Insulate external condensate pipes | Before cold season | Stops freezing; reduces chance of Vaillant F27 Error + How to Fix events |
| Annual boiler service | 12 months | Professional checks on traps, pump and seals; aligns with a solid boiler servicing schedule |
| Clear external outlet | Monthly in autumn/winter | Prevents debris and ice build-up that cause blockages |
| Listen for pump noises | Weekly visual/when operating | Early detection of failing condensate pump or trapped air |
| Record-keeping | Ongoing | Helps engineers diagnose recurring faults and supports warranty claims; useful for vaillant f27 fault code context |
When to seek professional help and estimated repair costs
The Vaillant F27 Error + How to Fix guide covers common DIY checks, but some signs mean you should stop and call a qualified engineer. If the fault persists after basic clearing steps, or if you notice smell of gas, repeated lockouts, visible leaks into the boiler casing or electrical damage, arrange professional assistance without delay. Knowing when to call professional saves time and reduces risk to property and occupants.
Signs that require immediate professional intervention
- Persistent F27 code despite following this vaillant f27 fault code.
- Any sign of a gas leak, strong combustion smell or soot around the boiler.
- Multiple different fault codes or frequent lockouts after reset.
- Visible water ingress into the boiler case or burnt wiring and tripped breakers.
What a Gas Safe engineer will inspect and replace
- Full diagnostic using manufacturer mode and test equipment to pinpoint the cause.
- Inspection of the condensate trap, internal pipework and condensate pump function.
- Checks on float switches, drain connections and any frozen or damaged external pipework.
- Replacement of parts such as condensate pump, trap or tubing with approved components and retest of safety circuits.
- Verification of combustion performance and overall boiler operation after work is complete.
Typical cost ranges for diagnostics, pump replacement and labour
| Service | Indicative UK cost (GBP) | Notes |
|---|---|---|
| Call‑out / diagnostic fee | 75–150 | Varies by region and emergency call times; request a written quote. |
| Simple condensate pipe clearing (by engineer) | 50–150 | Labour plus minimal parts; cheaper if resolved quickly. |
| Condensate pump replacement | 180–500 | Parts 80–250 plus labour 100–250; complexity and access affect price. condensate pump replacement cost varies. |
| More extensive internal repairs | 300–600+ | Multiple part replacements or major access work increases Vaillant repair costs. |
Costs vary widely by location, parts brand and working conditions. Always check credentials, ask for proof of insurance and request a written guarantee on parts and labour. If you are searching for Vaillant F27 Error + How to Fix advice and want clear price expectations, use these ranges as a starting point when budgeting for repairs.
How to book an engineer or contact BeFix
📞 NEED PROFESSIONAL HELP? You can book Gas Safe engineer visits via the online form or by email. To arrange an appointment, visit the BeFix website or email info@befix.co.uk. Expect a confirmation, a proposed time slot and a clear quote before the engineer attends.
The BeFix team are active on social channels for updates and advice. Use Instagram and LinkedIn to see recent work and service news. If you prefer, send a brief description of the fault and your postcode when you enquire to speed up booking and ensure the right Van is sent.
Conclusion
The Vaillant F27 Error + How to Fix topic centres on condensate drainage faults. In most cases the fault comes from a blocked condensate pipe, frozen condensate, a failed condensate pump or internal drainage issues. Simple steps — careful inspection, a warm water flush, clearing traps, insulating exposed runs and basic pump checks — often restore normal operation without major parts replacement.
Safety must come first. Always isolate power before accessing the boiler, wear appropriate PPE, and avoid working on gas‑related components unless you are a licensed engineer. If the fault persists, do not delay in contacting a qualified, licensed technician to avoid further damage or safety risks.
For long‑term peace of mind, adopt a preventative approach: regular servicing, insulating external condensate runs and carrying out simple homeowner checks between services will lower the chance of repeat faults. If you resolved the issue, log the fix and schedule a service; if not, seek professional help. These final thoughts on F27 underline that prompt, safe action and routine maintenance are the best ways to keep your boiler reliable.
FAQ
What exactly does the Vaillant F27 Fault Code mean?
The F27 code signals a condensate drainage fault. In plain terms, the boiler has detected that condensate (the acidic water produced by a condensing boiler) is not draining away correctly. Causes typically include a blocked condensate trap or pipe, a frozen external condensate run, a failed condensate pump, or an internal drainage fault.
What are the common symptoms when a boiler shows F27?
Symptoms include the F27 code showing on the display, the boiler locking out and refusing to fire, loss of central heating or hot water, gurgling noises from the condensate pipe, visible leaks around the trap or pump, and temporary operation after resets. You may also see frost or ice on external condensate piping in cold weather.
Can I safely try to clear an F27 fault myself?
Yes, homeowners can attempt basic, non‑electrical steps: switch the boiler off and isolate power, check the external condensate outlet, remove and clean the condensate trap, and perform a warm water flush to clear soft blockages or ice. Use PPE, allow hot components to cool, and never use open flames to thaw pipes. If you are unsure about electrical checks or the issue persists, call a qualified, licensed technician.
How do I thaw a frozen condensate pipe without damaging it?
Allow the boiler to cool and isolate power first. Carefully pour warm (not boiling) water along the condensate run from the boiler end or accessible access point to melt ice. Repeat as needed. Do not use flames, high‑temperature tools or hot air guns. Once clear, insulate the pipe with closed‑cell foam or appropriate heating tape to prevent refreeze.
How do I clear a blocked condensate trap and check for leaks?
Turn the boiler off and isolate power. Remove the condensate trap following the manual, empty its contents into a bucket, and clean with a soft brush to remove sludge or debris. Reassemble with correct seals and ensure the condensate pipe has a slight fall away from the boiler. Restore power, reset the boiler and observe for leaks or recurrence of the F27 code.
What checks can I perform on a condensate pump before replacing it?
Visual inspection first: look for blockages in the pump chamber, ensure the float can move freely and check wiring for obvious damage. With power isolated, use a multimeter to confirm supply to the pump if you are competent doing so. Some pumps can be tested by manually lifting the float to trigger the motor. If the motor doesn’t run or electrical supply is absent, the pump may need replacement or an electrician’s attention.
When should I call a Gas Safe engineer or a licensed technician in the US?
Call a qualified engineer immediately if the F27 returns after DIY clearing, if you smell gas, if there are electrical faults (burnt wiring or repeated trips), visible water ingress into the boiler casing, or if the repair involves internal gas or combustion parts. In the US, contact a licensed HVAC or gas service technician rather than attempting complex internal repairs yourself.
What tools and materials will I likely need to fix an F27 issue?
Basic tools: screwdrivers, adjustable pliers, a bucket, towels and a soft brush. Materials: replacement condensate hose (21mm or 32mm as required), condensate trap, pump or pump cartridge if needed, closed‑cell insulation and silicone sealant. Testing kit: a torch and a multimeter for electrical checks. Always verify the boiler model when ordering parts.
How much does it typically cost to diagnose and repair an F27 fault?
Costs vary by region. Typical estimates: call‑out/diagnostic GBP 75–150; simple engineer clearing GBP 50–150; condensate pump replacement parts GBP 80–250 plus labour GBP 100–250. More extensive internal repairs can reach several hundred dollars. Always request a written quote and check warranties on parts and labour.
What preventative steps reduce the chance of seeing F27 again?
Insulate external condensate pipes with closed‑cell foam or approved heat tape, keep the external condensate outlet clear of debris and snow, and arrange annual servicing by a qualified technician to inspect traps, pumps and seals. Regularly check for gurgling noises or minor leaks and log any maintenance or part replacements.
Could household drainage issues cause an F27 fault?
Yes. If the condensate discharge ties into a blocked household drain or soil stack, backpressure or backflow can prevent proper condensate evacuation and trigger F27. Ensure downstream drains are clear and that condensate outlets are not obstructed by leaves, snow or debris.
Is using a warm water flush safe for melting ice in condensate pipes during freezing weather?
Yes, when done carefully. Use warm (not boiling) water and avoid pouring directly onto plastic joints at extreme temperatures. Apply warm water slowly and repeat as needed. After thawing, insulate the pipe to prevent refreezing. Do not use naked flames or high‑temperature heat sources.
Will attempting DIY repairs void my boiler warranty?
It can. Many manufacturers require repairs and servicing by an authorised engineer to keep warranties valid. Before carrying out any work beyond simple cleaning and inspection, check the boiler handbook and warranty terms or contact Vaillant or your installer for guidance.
How do I reset the boiler after fixing a condensate issue? What if F27 returns?
After ensuring the condensate path is clear and reassembling components, restore power and press the boiler’s reset button as described in the manual. Observe the unit through a full heating/hot‑water cycle. If F27 returns, recheck the pipe and pump; if persistent, contact a licensed technician for full diagnostics and possible parts replacement.
Are there quick temporary fixes to get the boiler running overnight in cold weather?
A temporary measure is a careful warm water flush to thaw the condensate run, then insulating the exposed pipe until a permanent remedy is applied. This can restore operation short term but is not a substitute for proper insulation or rerouting to prevent repeat freeze and lockouts.
How can BeFix help with a Vaillant Boiler F27 Fault Code ?
BeFix offers Gas Safe registered engineers who provide rapid response, accurate diagnostics, clear upfront pricing and high‑quality repairs or replacements. They can locate and repair leaks, replace faulty filling loops or PRVs, test expansion vessels and sensors, and carry out routine servicing to prevent recurrence.
Book online at https://befix.co.uk,
email info@befix.co.uk, or use the booking link on the website.
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