Whether it’s a small repair or a big emergency, our skilled tradespeople are here to help with a smile. We know how much your property means to you, and we’ll treat it like our own. Let’s get your place fixed up—give us a shout!
Book nowBeFix repairs boilers across North, West and Central London, usually on the same day you call. We work from our base in Finchley, and a Gas Safe registered engineer is normally with you within one to three hours. You pay an hourly rate that depends on when we attend, plus parts, with no call-out fee, and the engineer explains the cost before any work starts. Find your area below for local details, or call and we will tell you when we can be there.
Standard daytime rate, per hour
Evening rate, per hour
Night rate, per hour
Every repair is charged by the hour at one of the three rates above, plus VAT, and the rate depends on when the engineer arrives. Parts are added on top. Once the fault is found, the engineer tells you the full cost, labour and parts together, before any work starts. Many common faults, such as a failed pressure relief valve or a faulty sensor, are fixed within the first visit.


London’s housing changes from street to street, and the type of building shapes how a boiler fails and how the repair runs. These are the set-ups we work on most across the city.
| Property type | What usually goes wrong | Where you find it |
|---|---|---|
| Victorian and Edwardian terraces | Heating extended over decades, with old and new pipework meeting, sludge and weak circulation | Islington, Fulham, Finchley |
| Converted flats | A modern combi on original pipes, squeezed into a cupboard with little room to work | Camden, Archway |
| Large period houses | Regular or system boilers with a hot water cylinder, zone valves and long pipe runs over several floors | Hampstead, Highgate |
| Mansion blocks and managed buildings | Access through a porter or managing agent, shared flues and risers, rules on working hours | Westminster, Chelsea, Kensington |
| Newer flats | Compact combis in tight utility cupboards, and some blocks on a communal system with no boiler in the flat | Across the city, especially newer developments |
Most of London also has hard water. Limescale builds up in the heat exchanger over time and causes kettling, slow hot water and lockouts, so we check for it on every visit.
Start with what you can see. Find the symptom below, check what is safe to try yourself, and call us if it does not clear.
| What you notice | Likely cause | Safe to check yourself |
|---|---|---|
| No heating or hot water | Low pressure, a failed part, or a fault in the controls rather than the boiler | Check the thermostat, timer and that your hob has gas. On a prepayment meter, check your credit |
| Pressure gauge below 1 bar | A small leak, a failing expansion vessel or a pressure relief valve letting water out | If your manual shows how, top up to about 1 to 1.5 bar with the filling loop. If it drops again, call us |
| Boiler locks out in freezing weather | A frozen condensate pipe where it runs outside | Pour warm, not boiling, water along the plastic pipe outside, then reset the boiler once |
| Radiators cold at the bottom or in patches | Sludge, a failing pump or a stuck valve | Bleeding the radiator helps if the cold spot is at the top. Cold at the bottom usually needs an engineer |
| Banging, gurgling or a kettle-like rumble | Limescale on the heat exchanger, trapped air or low flow | Note when the noise happens and tell us when you call |
| Water dripping from the boiler | A failed seal, valve or internal component | Put a container underneath and keep the area dry. Do not remove the casing |
Most boilers also show a fault code on the display, and each brand uses its own. Write the code down before you reset anything and tell us when you call, so the engineer arrives with the right parts. If a reset does not clear it, leave the boiler and call. Anything inside the casing is work for a Gas Safe registered engineer.
Tell us your postcode, what the boiler is doing and any error code on the display.
A Gas Safe engineer from our Finchley base, usually within one to three hours.
We find the fault and agree the full cost with you before starting.
We fix the fault and fit any parts you have agreed to.
We check the boiler, flue and controls are working safely before we leave.
Every repair carries a 12-month labour warranty.
We repair combi, system and regular boilers from all eight makes below, whether the boiler is a few years old or long out of the manufacturer’s warranty.

Number 967796, verifiable on the official Gas Safe Register at any time.
for the duration of every job.
per engineer, on homes from Victorian terraces to new-build flats across London.
BeFix is Gas Safe registered under number 967796, and you can check it on the Gas Safe Register at any time. By law, only a registered engineer can work on a gas boiler in the UK, and every engineer we send carries a Gas Safe ID card showing their photo, licence number and the work they are qualified for. We hold public liability insurance for every job, and each of our engineers has more than ten years of experience with domestic boilers.









Posted on Google![]()
Kate HendersonTrustindex verifies that the original source of the review is Google.
I’d had various concerns about my aircon system at my flat in NW2 not working effectively, and was very relieved when Befix were able to offer a prompt service appointment. Communication in advance of the appointment was good and engineer Vahid arrived punctually and worked carefully and thoroughly, ensuring the whole system was in good working order. He was clearly knowledgeable about all kinds of technical issues, friendly and adaptable, and I had confidence that he was attending to everything properly. I am not perhaps very familiar or up to date with what I should expect to pay for this kind of work. I think the price was probably fair - but I would advise checking in advance to make sure you are happy with the arrangement. I was left feeling relieved my system was now in good working order, and will certainly consider the company again for future work, including more ambitious projects.Posted on Google![]()
Beryl RamsayTrustindex verifies that the original source of the review is Google.
Excellent job, very thorough and pleased with the end result.Posted on Google![]()
Kornwipha SutthiphonphongTrustindex verifies that the original source of the review is Google.
Great job on fixing the boiler. Fast and efficient quick call out for Slone square area 👏Posted on Google![]()
Asim Cengiz AkbulutTrustindex verifies that the original source of the review is Google.
Needed certified gas safety experience in Finchley Central, N3. Came out on emergency call and did a great job. V happy, will call againPosted on Google![]()
oja cTrustindex verifies that the original source of the review is Google.
Vahid was kind, professional, and incredibly good at his job. He came quickly and flexibly to west london/ Kensington area— and worked out the most economic and quickest way to help with a boiler that lost its pressure. Could not recommend this service more!Posted on Google![]()
Sev ZachariaTrustindex verifies that the original source of the review is Google.
Brilliant service very fast Aircon unit installed.Very reasonably pricedPosted on Google![]()
NICHOLAS PEARSONTrustindex verifies that the original source of the review is Google.
Excellent in every respect. If you need a top plumber in South East London then BeFix come highly recommended. A tricky job which had not been solved by previous professional, was immediately diagnosed by BeFix which has saved me money and time. Efficient, punctual, and reasonably priced.Posted on Google![]()
Anthony PisarskiTrustindex verifies that the original source of the review is Google.
Amazing quality of work. Was lucky enough to have a same day appointment. Provided great advice, arrived on time and completed the work exactly as promised. Very reasonably priced (having received a quote for over 2x) Would absolutely recommend every time. Very friendly and professional! Thank you so muchPosted on Google![]()
Samin MoghimiAslTrustindex verifies that the original source of the review is Google.
Vahid was very fast to respond to my quote request and to set a time for his visit. He fixed our boiler in a very efficient and professional manner. He already had the replacement part with him beforehand which was very helpful. I would 100% recommend BeFix!Posted on Google![]()
TaysirTrustindex verifies that the original source of the review is Google.
Took some trial and error and a few visits, but in the end it was done. He visited on short notice which was very helpful.
Labour is charged by the hour: £95 + VAT from 7am to 5pm, £125 + VAT from 5pm to 9pm and £160 + VAT from 9pm to 7am. Parts are charged on top. The same rates apply in every area we cover, and the engineer explains the full cost before any work starts.
No. There is no separate call-out fee anywhere in London. You pay the hourly rate for the time the engineer spends on your boiler, plus any parts.
We cover North, West and Central London, including Finchley, Highgate, Hampstead, Archway, Islington, Camden, Westminster, Kensington, Chelsea and Fulham. If your area is not listed, call with your postcode and we will tell you whether we can reach you.
Usually the same day, within one to three hours of your call. We work from Finchley, so timings depend on where you are in London, the time of day and traffic. We confirm an arrival time when you book.
Yes. Evening visits between 5pm and 9pm are charged at £125 + VAT an hour, and overnight visits between 9pm and 7am at £160 + VAT. If the fault can safely wait, a daytime visit keeps the cost lowest.
Do not wait for a repair visit. If it is safe to do so, turn off the gas at the meter, open windows and get everyone outside, then call the National Gas Emergency Service on 0800 111 999. Once the supply has been made safe, a Gas Safe engineer can find and repair the fault.
Yes. We repair combi, system and regular boilers from Worcester Bosch, Vaillant, Ideal, Keston, Remeha, Baxi, Main and Viessmann, including older models and boilers outside the manufacturer's warranty.
If one part has failed and the boiler is otherwise in good condition, a repair usually makes sense. If it is old, breaks down often or needs an expensive major part such as a heat exchanger, a new boiler may cost less over time. After diagnosis you will have a firm repair price to weigh against replacement.
Yes. BeFix is Gas Safe registered under number 967796, and every engineer carries a Gas Safe ID card. We also hold public liability insurance, and every repair comes with a 12-month labour warranty.
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